We understand that our customers may have to cancel or reschedule a session. Since we order ingredients specifically for each customer's meals, we do ask for 72 hours notice prior to your session if you need to cancel or reschedule.
With more than 72 hours notice from the time of your in-store session we can reschedule your booking, issue a gift certificate, or fully refund your credit card. We want to do everything we can to accommodate you, however, if you need to cancel or reschedule less than 72 hours in advance of your session we will not refund your money. If you have a change of plans, become ill, or have an emergency within 72 hours of your session, we will happily make your meals for you and simply add the assembly fee to your order. We can store your meals in our freezer until you are able to collect them, or for an additional fee we will deliver your meals to you. We're here to make your life easier!
If you need to make changes to your order, or have any further questions regarding our refund policy, please contact us.